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Contact Us

MacKinnon & Bowes

2 Meridian Road,
Toronto, ON M9W 4Z7
Phone: (416) 465-7508, or Our Toll Free North America Wide # 1-800-268-6736.
Fax: (416) 465-6756
Email: socialmedia@mackinnonbowes.com

Telephone Answering Staff


Frank Biancone, Manager - Telephone Answering Division
Email: frank@mackinnonbowes.com
Toll Free Phone: 1-800-268-6736
Office Phone: 1-416-465-7508
Fax: 1-416-465-6756

Frank Biancone manages the Telephone answering division of MacKinnon & Bowes and as such oversees recruitment, training, and service delivery for that division.  Frank joined the company in 2010 and has managed the growth of the Telephone Answering division.  Frank attended Seneca College for Business Administration in 1991. Frank has furthered his studies over the years in the area of Strategic development and planning & Risk Management.
He has extensive experience in Funeral service having worked in both Cemeteries and Funeral Homes for the past 20 years.  Frank received the Award of Excellence from SCI for his service to Jerrett Funeral Homes. He is a member of the Funeral Service Association of British Columbia, the Ontario Funeral Service Association, the Ontario Association of Cemetery and Funeral Professionals,  and the Canadian Association of Call Management (CAM-X).  Frank attends St. Clare's Church in Toronto and has volunteered in a variety of ways in the service of his parish.  He enjoys spending time with his family.

Karlie Ferraz, Telephone Answering Division, Client Care Supervisor

Karlie attended Seneca College for Social Service Work and has significant experience in the customer service field. In her spare time she loves spending time with her dog, reading and traveling. Karlie was born and raised in Newmarket, Ontario.




Amanda Rainbird, Telephone Answering Division, Client Care Supervisor

Amanda joined Mackinnon & Bowes in September 2014.   She was born and raised in Toronto and trained as a make-up artist at Sheridan College Institute of Technology & Advanced Learning.  Amanda became interested in working in Funeral Service after several personal losses that resulted in interaction with Funeral Professionals.

Lia Minquini, Telephone Answering Division, Client Care Supervisor
Email: lia@mackinnonbowes.com

Lia Minquini joined MacKinnon & Bowes in 2012 in the Telephone Answering Division.  Lia was born in Puebla, Mexico and was raised in Toronto.  Lia attended French immersion throughout her Elementary and High School years. She has attended Seneca College at York University for Television Broadcasting.  Lia is fluent in three languages:   English, French and Spanish.  She is also a keen supporter of the Multiple Sclerosis Society.

Ethan Hoddes, Telephone Answering Division, Staffing & Development Coordinator

Ethan Hoddes joined Mackinnon & Bowes in 2013 as a telephone answering representative. Ethan was born and raised in Toronto, and graduated from the University of Toronto ("Velut Arbor Aevo") with a Bachelor of Arts. He also received an Masters Degree in History from the University of Western Ontario.


Amanda Harvey, Licensed Funeral Director
Email: amanda@mackinnonbowes.com

Amanda joined the firm in 2009 as a telephone answering representative.  Amanda attended Humber College of AA and Technology (CARPE OPPORTUNITATES) for her formal education in Funeral Service.  She later completed her internship at MacKinnon & Bowes and successfully completed the licensing requirements in 2012.  She is a training supervisor for others in the communications division and has become well known to clients throughout Canada and the United States.

Ashley Hall, Telephone Answering Division, Lead Trainer

Ashley is happy to join the Mackinnon and Bowes team after finishing her first year at Humber College in the Funeral Services Program. She has worked in Funeral Services for over a year and is aiming to obtain her class 1 Funeral Directors license. On her free time she enjoys spending time with her family and getting involved in the community.




Tania Silva, Telephone Answering Division
Email: tanias@mackinnonbowes.com

Tania Silva has been part of the Telephone Answering Division since '2011.  Tania is Fluent in Portuguese and English.  She was raised in Toronto and is happily married with 3 beautiful children. Tania is very active in her community and attends many social functions in support of many causes.


Murielle Chèvrefils, Telephone Answering Division
Email: murielle@mackinnonbowes.com

Murielle Chèvrefils was born and raised in La Riviere des Francais, Ontario.  She formerly worked in the accounting field for approximately 20 years.  She joined MacKinnon & Bowes in 2012 as a telephone answering representative.  She is fluent in English and French.

Laurie Mohammed, Telephone Answering Division
Email: Laurie@mackinnonbowes.com

Laurie Mohammed joined our firm in 2013 in the Telephone Answering Division.  Laurie brings extensive experience in customer service related experiences.  Previously she served as an Office administrator and also in the retail sales field.  

Alicia Donaldson, Telephone Answering Division
Email: alicia@mackinnonbowes.com

Alicia Donaldson joined our firm in 2013 in our telephone answering division.  She holds a Bachelor of Arts Degree in Social Sciences from York University in Toronto ("Tentanda Via").  She is fluent in both English and French.  She brings with her previous work experiences in manufacturing, transportation and logistics and excels at customer service.  

Dawn Wills, Telephone Answering Division

Dawn joined Mackinnon and Bowes in 2014 as a Telephone Answering Service Representative. Dawn was born and raised in Scarborough, Ontario.
She loves her dogs and loves to bake in her spare time.  Dawn is a graduate of the Community and Justice Services Program at Centennial College in Scarborough.
Dawn brings extensive experience in customer service based environments.

Stephanie Bisson, Telephone Answering Division

Stephanie joined MacKinnon & Bowes in 2013 as a Telephone Answering Representative on the night shift. Stephanie was born and raised in Toronto and frequently visits her family on Manitoulin Island, Ontario. She brings extensive experience in the risk management and customer service fields. In her spare time, she enjoys traveling, spending time with her family and volunteering with various non profit agencies in the Toronto area.

Kristy MacKenzie, Telephone Answering Division

Mikki has extensive experience in the provision of Telephone Answering for funeral service related companies.  She joined our firm in the spring of 2014 and has excelled at service delivery and communications.  She loves travel, reading and music.

Jonathan Hollingsworth, Telephone Answering Division

Jonathan joined Mackinnon and Bowes in the autumn of 2015. He has extensive Customer Service experience, and has been excited to become a part of the funeral service profession.  He is an avid Musician and painter in his spare time, and has a long standing interest in Philosophy and Political Science.


Erika Hennig, Telephone Answering Division

Erika joined the MacKinnon & Bowes team in 2016.  We are extremely proud that she represented Canada in 07 and 09 in the Dragon Boat World Championships in Australia and the Czech Republic where she achieved a Bronze Medal for each.  Erika has extensive experience in retail sales and presently attends Durham College where she is finishing her 911 Operator course.  She enjoys outdoor activities including boating, swimming and fishing.




Cindy Dicks, Telephone Answering Division

Cindy began with our firm in February of 2017.   She was born and raised in Toronto and previously lived in Las Vegas, Nevada.  She attended the University of Guelph in 1990 at the Department of Psychology and intends to achieve her degree in Psychology in the foreseeable future.   She enjoys reading and music in her spare time and is delighted to join our staff of service professionals in such a unique career environment.

Nicole Brown, Telephone Answering Division

Nicole joined Mackinnon and Bowes in August of 2016.    Nicole was born and raised in the eastern part of Toronto.   She has finished her first year at Humber College in the Funeral Services Program.     She enjoys working in the bereavement sector and looks forward to achieving her license qualifications as a  class 1 Funeral Director.  She enjoys music and spending time with her family.

Samantha Gauthier, Telephone Answering Division, Licensed Funeral Director

Samantha began working at MacKinnon & Bowes in January of 2017.  She is a licensed Ontario Funeral Director with 5 years experience.  Samantha completed her formal education in Funeral Service at Humber College of AA &T (CARPE OPPORTUNITATES).   She has worked with many of our client/ partner Funeral Homes.  Samantha brings a wealth of knowledge and experience to our team and has effectively transitioned to her role within our organization. She will be a valuable resource and mentor to our team.


Shamarah Brown, Telephone Answering Division

Shamarah joined MacKinnon & Bowes in 2017. She was born and raised in Toronto.  She attended CDI College and received a Bachelors in Business Administration.  She is passionate about helping others in the community.  

Cristal Osbourne, Telephone Answering Division

Cristal Osbourne: Cristal joined Mackinnon and Bowes in 2017.  She has an undergraduate degree in Political Science and a Post Graduate Certificate in Human Resource Management. She also holds the designation of Certified Human Resource Professional (CHRP). Cristal is a devoted philanthropist.



Francesca Serwaa, Telephone Answering Division

Francesca  joined our firm in the Summer of 2016. Francesca was born and raised in Toronto, Ontario. She is currently attending Ryerson University and studying Social Work. She is very passionate about her aspiring field because it allows her to serve people in a non judgemental manner. In her spare time Francesca likes to learn new recipes and read.

David Scheltema, Telephone Answering Division

David joined Mackinnon and Bowes in 2016 and helped move from  the old facility to the new one.   David has a Bachelor of Science in Biology and Philosophy from Brock University (SURGITE)  as well as a strong passion for mountain biking. David rides in the annual MS Bike Tour from Grand Bend to London Ontario to support the fight to end multiple sclerosis. In his  free time David enjoys hockey and playing video games on the computer.  David build his own computer.




Melissa Nike, Telephone Answering Division

Melisa joined our firm in 2017 in the Telephone Answering Division.  She attended Confederation College in Thunder Bay for Travel and Tourism.    She had previously worked in guest services vocations in the hotel industry and brings that skill set to her current role with our firm.  Her hobbies include traveling and the National Football League.  She was raised in View lake ( which is now apart of the Kawartha Lakes region) and was lucky to grow up in beautiful Ontario cottage country.

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